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EPM Insights

Sustain and Support White Paper

Sustain and Support Services. A look at the need for these services, the requirements they should fulfill and how to manage them effectively.

A successful project implementation is still at risk of imploding, post go-live, if a carefully planned Sustain and Support initiative is not put in place. In the systems world, the only constant is change. Even If your business is left holding the reins of a thoroughbred ERP or BPM solution, without proper grooming and rider training, the stallion won’t stay the course. Before deciding which model to adopt with regards to your Sustain and Support function, i.e. in-house vs out-sourced structure, a careful analysis of your requirements and available resource is vital. The full extent of a Sustain and Support team’s function is, more often than not, underestimated. The tasks are numerous and potentially complex. Without a formal structure in place, maintenance of the system will fall to individuals ill-suited to performing this function. You’ve built the machine. Now keep it oiled.

To learn more about safe-guarding your investment from decay, read our informative white paper on this topic.